Customer service

The Servicedesk of Magnetenspecialist is happy to answer any of your questions as quick as we can. Before contacting us, please visit the FAQ on this page and you might find some of the answers to your questions.

Opening Hours:
Our website is open 24 hours a day/ 7 days a week. You can also make an appointment to visit us.

Still having questions?
If your questions have not yet been answered, you can send an email at or fill in our contactform in which you can submit your questions, complaints or requests.

Our address and contact information
When you order our products in the future, you can always check the status of your products online. If you want to change your already purchased order, please contact our Service Desk. You can call us on Monday to Friday from 9am to 6pm.

Frequently Asked Questions

Can I pick up my order myself?

When placing your order, you can choose whether you want to pick it up or have it delivered. During the ordering process, you will need to fill in your personal details and there will be a comment box. You can then indicate the day and time in which you want to pick up your order.

We will try to get back to you on the same day. An alternative option is to simply call us to make an appointment. You can call the Service Desk from Monday to Friday, 9am-6pm

How do I order magnets?

When you have found the product you need, please choose the size and order quantity that you want. Please beware: The prices on displace with the order quantities of the magnets are the prices per magnet, it is based on the number of magnets ordered which will be calculated in the relevant price tier.

Supposedly you can choose from: 1 piece, 5 pieces, 20 pieces or 50 pieces. The order quantities are limited to the different price tiers: 4 x 1 piece, 3 x 5 pieces, 2 x 20 pieces and ∞ x 50 pieces. The last category (50 pieces) can be ordered an unlimited number of times. After you finished shopping, you will see an overview of your order in the shopping cart and you can make any final changes here.

Are the magnets reserved for me once I put them in my shopping cart?

Placing the product(s) in the shopping cart does not mean they are under reservation. The product is reserved for you only when you have made the payment and it is received by us.

What are the stock status indications and what does this mean for the delivery time?

The status ‘immediately available’ means that the item is currently in stock and can be shipped on the same day of purchase and the money is received by us before 4pm (Monday – Friday)

The status ‘temporarily sold out’ means that the item is currently out of stock. It can still be ordered but delivery time will take longer. We will inform you about the delivery time and the item will be sent to you as soon as it is available and we have received the payment for it.

The status ‘discontinued’ means that the item is sold out and is no longer available

How do I know if my order has been successful?

We will confirm your order by email. If you have paid for the product and we received the payment before 4pm (Monday-Friday) your order will be shipped the same working day. You will then receive an email confirming that your order has been shipped and there will be a tracking number that you can use to check your order

When do we ship your package?

When placing your order, you will be given different options in regarding to payment, Paypal and IDEAL are the fastest form of payment. If you choose to transfer it can take longer for us to receive the payment. Payments that are received by us before 16.00 on a working day, the orders will be shipped on the same day.

Small orders that can be fit through a letter mail will be delivered from Tuesday to Saturday by Unfortunately, you will not receive a confirmation email for this.

Larger packages are sent with GLS parcel, with parcel delivery you will receive an email. In this email, you will be notified the day and time of the delivery. You have the option to change these details before 23.59 of the same working day. You can also track the shipment online via GLS Track & Trace

GLS will attempt to deliver the package 3 times. After 3 unsuccessful delivery attempts, the package will be returned to us.

If you have any questions regarding the status of your package, please contact our customer service at In most cases, however, GLS ‘tracking and tracing’ page will be able to tell you the exact location of your package.

I have placed an order but it has been canceled?

We always try our best to keep the online information up to date and that our products are always in stock. Unfortunately, in the worst-case scenario the item you ordered is out of stock and the information has not been updated. As such, the purchase price of the item and the shipping cost will be refunded.

How are the prices listed on the website structured?

All the prices of our products that you see on our website ( are including VAT. The shipping date will be used as the date of purchase in which you will see on the invoice that we will send you via email. The invoice will be in PDF form.

Can I pay for my order based on the invoice?

Yes, you can! You can to choose by cash on delivery or you can also make a bank transfer. Additionally, when you make your payment online, your orders are likely being shipped on the same working day once your payment are received by us. Have you made an order but have not paid for it? You can make your payment via a link in your order confirmation.

Do you want to make a bank transfer? Then you can find our bank details in the confirmation email of your order. In case you encounter any difficulties while doing this, please feel free to contact our personal account manager through the website.

What are the shipping costs?

For every order with a delivery address in the Netherlands, the shipping cost is € 3.95 Shipping is free for orders over €100.00. For orders under €5.00 you will have to pay an additional €3.50 to reach the minimum amount for shipping. We have different prices for deliveries to other EU countries:

  • Belgium: €95
  • Luxembourg: €95
  • Germany: €95
  • France: €95
  • Spain: €95
  • Austria: €95
  • UK: €95
  • Italy: €95

What are the delivery times?

If we received the payment for your order before 4pm on a working day (Monday – Friday), you order will be shipped via GLS delivery on the same day. Normally, delivery takes 1 working day to arrive.

Who is liable during the shipment of the magnets?

Shipping is handled by GLS delivery and it is insured, registered and packaged and our own risk. The company has the right to change its shipping methods at any given time and use a different shipping service, all of this are to our own risk. You are not responsible for your package until you received it.

What is the Magnetenspecialist's policy regarding exchanges?

If you are not fully satisfied with our products, you must send us an email within 14 days of receiving the products. You can do this by filling in the return form below.

Please note: Since our products have magnetic property, they are usually not intended for posting. You must return our products in the original packaging or packaging of the same quality. We will not accept any packages that have been damaged due to careless packaging.

Does it cost money to return or exchange magnets?

If you make use of your right of revocation, the costs of return will be for your account and if you have already paid an amount, we will refund this amount as soon as possible, but no later than 14 days after the return or cancellation.

Can I receive a catalog?

You can download our catalogue in PDF format here

Does the Magnetenspecialist also provide technical advice about the magnets?

Our specialists at the Magnetenspecialist are ready to give you answers to your questions any time. Please feel free to contact us by phone or email.